Services and Supports

Our goal in service is to ensure consistent performance in clients’ applications. In order to achieve this, we have 24-hour online connectivity providing clients with text, and voice-based support for to aid in the resolution of any complications. Text and voice-based support systems are maintained in our offices in Trivandrum, Kerala, India and in Las Vegas, Nevada, U.S respectively.

M2 Support is organized into three specialized departments:

Automated Solutions Cell, maintained by a computer, which runs twenty-four hours a day, every day. This computer is connected to a server, which answers and routes customer calls to the various appropriate receivers.

M2 is committed to establishing applications at client sites. Through our automated system we have designed proactive support, and a defect-tracking system to monitor product change requests.
These advancements enable our online support team members to:

  • Establish close relations between customer and supplier
  • Track products installed at each customer site
  • Track all cases logged by every customer
  • Automate case transmission across the support enterprise between our bases in the United States and in India
  • Measure M2 support service levels


Customized Support Cell This cell caters to specific solutions implemented at client sites. The online help system is connected through this cell.

Online Services [ONLINE HELP SYSTEM]

Online services include voice-based chat facilities over the internet. This facility is provided by both locations specified below. The online services are open twenty-four hours in order to provide help to clients facing difficulties in installations or operation. Help queries are attended to within thirty-six hours of the receipt of the help request.